Matrix42

A good service management tool helps an organization improve operational efficiency, enhance service quality, and leverage data in decision-making. However, not all tools are created equal – when selecting the right solution, the following factors should be considered:

• Fast deployment, easy customization – It’s important to start benefiting from the system as quickly as possible, but services and processes must also be flexible to develop in the future.
• Sufficient scope – Even if current needs are limited, the system must support future growth and offer synergy benefits. Especially important is a CMDB (Configuration Management Database), which provides an up-to-date overview of the IT infrastructure, making management, troubleshooting, and decision-making easier.
• European origin – In uncertain times, a European provider adds value in terms of continuity and data security.

Matrix42 is a modern, flexible, and comprehensive European service management platform that offers ready-made ITIL4 processes and robust support for service operations.

Tribone is a Gold-level Matrix42 partner – we deliver both the system licenses and expert services to support implementation and continuous development. With decades of experience, we ensure your organization fully leverages the capabilities of Matrix42 and efficiently adapts it to your specific needs.